Comments and Complaints
The Chief Executive deals with any suggestions and complaints you may wish to raise about the service you receive from the practice. In the case of complaints we will respond by asking you for written details about the event in question so that we can investigate the matter.
We will then either reply in writing or arrange to meet you to look into the complaint. This is part of our accredited complaints procedure, which we hope will allow a helpful and honest discussion of any difficulties, from which we can all learn.
Any suggestions you have on ways in which we might improve on the running of the practice are most welcome. Please put these in writing, for the attention of the Chief Executive, and hand them in to reception or post to either medical centre or you can go to the Contact Us section and leave your suggestion there.
Please feel free to print off a copy of the Practice's Complaint Procedure Patient Information Leaflet below.
SVMP Complaints Procedure Patient Information Leaflet - PDF Format
SVMP Complaints Procedure Patient Information Leaflet - Word Document Format