Henwick Halt Medical CentreTel: 01905 422883
Lyppard Grange Medical CentreTel: 01905 616977
Out of Hours
If you need urgent attention or advice please telephone 01905 422883 or 01905 616977 and an answer phone will give you the number of the GP Emergency Service
Staff require access to your medical records in order to do their jobs. All staff are bound by strict rules of confidentiality. The practice complies with Data Protection and Access to Medical Records legislation.
Identifiable information about you will be shared with others in the following circumstances:
If you do not wish anonymous information about you to be used in such a way, please let us know.
There is a charge for patients who wish to have access to their medical records - up to £10.00
Severn Valley Medical Practice GDPR Privacy NoticeSevern Valley Medical Practice GDPR Information Leaflet
The practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures.
The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient, or who damages property.
All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the police as an assault.
You will be treated as an individual and will be given courtesy and respect at all times. You have the right to be treated confidentially.
The Chief Executive deals with any suggestions and complaints you may wish to raise about the service you receive from the practice. In the case of complaints we will respond by asking you for written details about the event in question so that we can investigate the matter. We will then either reply in writing or arrange to meet you to look into the complaint. This is part of our accredited complaints procedure, which we hope will allow a helpful and honest discussion of any difficulties, from which we can all learn. Any suggestions you have on ways in which we might improve on the running of the practice are most welcome. Please put these in writing, for the attention of the Chief Executive, and hand them in to reception or post to either medical centre or you can go to the Contact Us section and leave your suggestion there.
Please feel free to print off a copy of the Practice's Complaint Procedure Patient Information Leaflet below.
SVMP Complaints Procedure Patient Information Leaflet - PDF Format
SVMP Complaints Procedure Patient Information Leaflet - Word Document Format
The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.
So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.
PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.
In particular, PALS will:
If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve , follow this link.
For advice and guidance please visit the Worcestershire County Council Website Safeguarding Adults Page
and see the Worcestershire Safeguarding Adults Board's leaflet here SafeguardingAdults Leaflet.pdf
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